Delivery Problems

1.Incorrect consignee information;

2.Unavailable address;

3.Delivery/Shipping delay

If you experience any delivery problems, you can use your tracking number and your ID card to check with the courier and re-arrange delivery. If your problem is still unresolved, please contact our Customer Care for further help.

Before Receiving Your Order

You can obtain basic tracking information in the email of your order details and check the latest updates from the shipping courier. Please pay close attention to the latest status of the package so that you can receive it on time.

Order Delivered But Not Received

If your order is marked as delivered but you haven't received it, check your mailbox and contact any possible signing representatives first. You can also use the tracking number and ID card to check with the shipping courier. Sometimes packages may be marked as delivered within 48 hours before arrival, so kindly wait for a while. If you still can't find your package or receive an empty package, please contact our customer service.

International Shipping Postponed

International shipping might be postponed due to delayed custom clearance, holiday breaks, strikes, natural disasters, or delayed flights.