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Shipping Info

We provide various shipping methods, including ocean shipping, air transport and standard parcel. 

The applicable shipping method depends on your region. 

Shipping time and shipping fee is affected by the shipping method you choose.

Please see the chart below for specific shipping methods, available regions and corresponding shipping time. 

Shipping Options for Lighting

Shipping Time may differ for Western America and Eastern America.

Shipping Options for Furniture

Please Note

A.  We are not able to deliver to Alaska, Hawaii and Puerto Rico, P.O.Boxes and APO/FPO/DPO destinations.

B.  Shipping time may be extended owing to custom clearance, extreme weather, or strike. In that case, we will notify you by email in advance.

C.  Shipping Time in the chart above only indicates the time it takes from shipping to delivery. Before your order is shipped, we need extra Processing Time to verify your contact information and your purchased item(s), sort and pack your package.

Shipping Cost

We provide Free Shipping to certain regions for most product categories:

We do not provide Express Air shipping service for furniture products.

For other country/regions, shipping fee depends on the volume of your ordered item(s)  and your delivery address, which will emerge at your checkout.

Processing Time

Order(s) showing “Processing” status means the transaction has been verified and we are ready to put the order into processing procedure.

A processing procedure before shipping involves double-checking delivery address, quality checking, package-sorting and packing. 

After that, your package will be handed to the shipping company according to your delivery region and the selected shipping method.

The whole process usually takes 5-8 days.

An order will only be processed until it is paid and verified. That is to say, we need to confirm the transaction is operated by yourself to prevent the risk of identity theft. Additionally we need to make sure the contact information you submitted is accurate. 

A verification email will be sent afterwards.

In this process, you are free to update your order, including but not limited to:

A.  Switch to another size/ color/ design or another product;

B.  Make changes in your contact information;

C.  Amend the quantity of item(s) in your order;

D.  Remove item(s) from your order.

Your order needs to go through the following steps to arrive. 

Once we have dispatched your package, the order status will be updated as Shipping .

For item(s) in transit or in the middle or custom clearance, we can only provide you with the real-time information including flight or shipment status, custom clearance status.

However, we cannot provide tracking number until the local courier has collected the package after custom clearance.

If you need any shipment updates on your order, please contact us.

We are not liable to the delay caused by the following reason:

•  Failed delivery attempt owing to invalid address/ contact information;

•  You make changes after placing order (product switch/ personal information update). If so, processing time and shipping time should be counted from the day the order is re-confirmed and re-verified.