We provide various shipping methods, including ocean shipping, air transport and standard parcel.
The applicable shipping method depends on your region.
Please see the chart below for specific shipping methods, available regions and corresponding shipping time.
Shipping Options for Lighting
Shipping Time may differ for Western America and Eastern America.
Shipping Options for Furniture
We provide Free Shipping to certain regions for most product categories:
We do not provide Express Air shipping service for furniture products.
For other country/regions, shipping fee depends on the volume of your ordered item(s) and your delivery address, which will emerge at your checkout.
A processing procedure before shipping involves double-checking delivery address, quality checking, package-sorting and packing.
After that, your package will be handed to the shipping company according to your delivery region and the selected shipping method.
The whole process usually takes 5-8 days.
An order will only be processed until it is paid and verified. That is to say, we need to confirm the transaction is operated by yourself to prevent the risk of identity theft. Additionally we need to make sure the contact information you submitted is accurate.
A verification email will be sent afterwards.
In this process, you are free to update your order, including but not limited to:
D. Remove item(s) from your order.
Your order needs to go through the following steps to arrive.
Once we have dispatched your package, the order status will be updated as “Shipping” .
For item(s) in transit or in the middle or custom clearance, we can only provide you with the real-time information including flight or shipment status, custom clearance status.
However, we cannot provide tracking number until the local courier has collected the package after custom clearance.
If you need any shipment updates on your order, please contact us.
We are not liable to the delay caused by the following reason: