We offer different shipping methods, such as air transport and standard parcel, depending on your location. The shipping fee and delivery time vary according to the shipping method you select.
Please refer to the chart below for specific shipping methods, available regions, and corresponding delivery time.
A. Please note that we are unable to deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, and APO/FPO/DPO destinations.
B. Shipping time may be extended due to custom clearance, extreme weather, or strikes. In such cases, we will inform you by email in advance.
C. The shipping time shown in the chart above only represents the duration from shipping to delivery. Before your order is shipped, we need extra processing time to verify your contact information, your purchased item(s), and sort and pack your package.
We do not provide Express Air shipping service for products that exceed the volume and weight limits of air freight.
Order(s) showing “Processing” status means the transaction has been verified, and we are ready to put the order into processing procedure.
A processing procedure before shipping involves double-checking the delivery address, quality checking, package-sorting, and packing.
After that, your package will be handed to the shipping company according to your delivery region and the selected shipping method.
The whole process usually takes 5-8 days.
An order will only be processed until it is paid and verified. We need to confirm the transaction is operated by yourself to prevent the risk of identity theft. Additionally, we need to make sure the contact information you submitted is accurate. A verification email will be sent afterward.
In this process, you are free to update your order, including but not limited to:
A. Switch to another size/color/design or another product;
B. Make changes in your contact information;
C. Amend the quantity of item(s) in your order;
D. Remove item(s) from your order.
Your order needs to go through the following steps to arrive.
Once we have dispatched your package, the order status will be updated as “Shipping.”
For item(s) in transit or in the middle of custom clearance, we can only provide you with real-time information, including flight or shipment status, custom clearance status.
However, we cannot provide tracking numbers until the local courier has collected the package after custom clearance.
If you need any shipment updates on your order, please contact us.
We are not liable for the delay caused by the following reasons:
• Failed delivery attempt owing to invalid address/contact information;
• You make changes after placing an order (product switch/personal information update). If so, processing time and shipping time should be counted from the day the order is re-confirmed and re-verified.