1. The Total Time For Order

All orders require a processing phase before shipping. Your total wait time includes both processing and shipping durations.

If your order status is "Processing", it means we've received your payment and your order is undergoing verification, product inspection, quality checks, and packaging. Once complete, it's handed off to our shipping partner.

If your order status is "Shipping", your items have been dispatched. Tracking information becomes available once scanned by the courier. Please note that for international orders, tracking updates may take up to 10 days for express shipping and 20 days for ocean freight due to customs clearance or in-transit processing.

* Important:Slight delays are considered normal due to evolving international shipping and customs regulations.

Processing Time: Typically 7–10 business days

Things to keep in mind:

A. Processing begins after payment and order confirmation (you'll receive an email confirmation).

B. You may request changes to your order (color, size, product, address) before shipment only. Changes reset the processing timeline.

C. Orders during holidays (e.g., Chinese New Year, local holidays) may take longer to process. We'll inform you of any known delays.

2. Shipping Time Estimates

We offer different shipping methods based on your destination and item category. Times vary by region:

Additional Notes:

A. Customs duties are covered by us—you won’t incur extra import fees.

B. Tracking info is emailed to you within 1–2 business days after your order is shipped.

C. We cannot deliver to Alaska, Hawaii, Puerto Rico, PO Boxes, or military addresses (APO/FPO).

D. If express shipping isn’t available at checkout, it’s currently not supported for your item/region.

E. Some items may ship separately due to logistics or customs requirements. You won’t be charged extra for split shipments.

3. Estimating Your Delivery Time

Your Estimated Delivery Date is calculated as:

Processing Time + Shipping Time

This estimate depends on destination, chosen shipping method, carrier performance, and past shipping trends. It may be influenced by:

Weather disruptions

Customs clearance delays

Regional logistics restrictions

Disclaimer:

We are not responsible for delivery delays due to:

Changes to delivery details after ordering

Changes to product specs (e.g., size or color) post-purchase

First delivery attempt made within the estimated window, even if missed

Remote or difficult-to-access locations

4. Shipping Delay Compensation Policy

While we work hard to meet delivery timelines, unexpected delays can occur. In such cases, we offer the following compensation:

Compensation Structure for Different Delivery Delays

Delay within 7 days of the estimated delivery date:

This is considered within a reasonable tolerance for international shipping. No compensation is provided for such minor delays.

Delay of 8–14 days:

A complimentary gift will be offered as a token of our apology.

Delay of 15–21 days:

A partial refund of 5% of the product price will be issued, along with a discount coupon for your next order. (*The refund is up to $20)

Delay of 22–35 days:

A partial refund of 10% of the product price will be provided, plus an additional discount coupon for your future purchase. (*The refund is up to $50)

Delay exceeding 35 days:

We will offer a partial refund of up to 15% of the product price, along with a high-value coupon for your next order. (*The refund is up to $100)

Please note:

A. Delays are measured from the estimated delivery date shown at checkout.

B. Only delays caused by shipping or courier issues are eligible. Delays caused by customer-side errors are not.

C. Refunds are calculated based on the product price only. Shipping, insurance, and discounts are excluded.

For help or updates, please feel free to contact us.