How can I unsubscribe?
The “unsubscribe” option is set at the bottom of each email we send. You can click the “unsubscribe” and follow the instructions to unsubscribe.
Applying any changes may take 48 hours. We will continue to send you e-mail about your shipment, delivery and order information regardless of your email subscription.
Why can’t I log into my account?
When you are unable to log in to your account, please follow the steps below:
1) First, double check your account and password before filling in. In most cases, login fails because you have entered an incorrect email address or password.
2) If you have made several failed attempts, you can choose to reset your password. Click “Registry” in the upper right corner of our home page, enter your email address, and then click “forget password”, we will send you a password reset link to your email. Return to your mailbox, and create a new password through the password reset link.
If you can’t find our email, please check your spam folder.
Delete My account
Can I delete my account?
The personal account cannot be deleted. If necessary, please contact customer care.
Please note that after your account is closed, any notice from our system will not be sent to you, including but not limited to latest deals, updates on your order, tracking information, etc.
Change/Update Email Address
How to change my email address?
Sorry, we don’t support changing or updating the customer’s e-mail address at present. Please double check whether the e-mail address is correct before registering.
If necessary, you can:
If you have not placed an order or your previous order has been completed, you can contact customer care to delete your account first. Then a new account can be created with your new email address.
If orders has not been finished, please mark your order number. We can help you delete your original account after your orders finish. Then a new account can be created with a new email address.
How to reset password?
To reset the password, follow these steps:
1) Sign in your account.
2) Click “Update Info”-"(Password) Edit", enter your current password, new password, confirm new password again then "Save Password". Then you can log in with this new password.
If you unfortunately forget your password, follow these steps to reset your password:
1) On the upper right corner of our home page，click “Registry”.
2) Enter your registered email address in the box provided.
3) Click “Forgot Password”
4) A reset passworld link will be sent to your email, return to your mailbox, and use the link to reset your new password.
If you can't find our email, please check your spam folder.