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< Product & Information

Privacy Policy

What Information We Collect:


We collect several types of information from our users, including:


Identifiers: Name, email address, phone number, delivery address, IP address, and other personal identification information.

Commercial Info: Order history, purchase or shopping activity, and other commercial information.

Internet or other similar network activity: Browsing history, search history, information on your interaction with the Sites, application, or advertisements, and other similar network activity.

Inference Data: Information about your purchase preferences.

How We Use the Information We Collect:


Product and Service Fulfillment:

We use the information we collect to fulfill orders and provide any requested services.


Marketing Purposes:

We may use your information to send you marketing communications, coupons, newsletters, and other information regarding products, services, and promotions. We may also administer promotions.


Internal Operations:

We use the information we collect to conduct research and analysis, to design and launch new services or products, and to maintain the safety, security, and integrity of our sites, products, and services, databases, and other technology assets.


Fraud Prevention:

We use your information to prevent fraudulent transactions, monitor theft, and otherwise protect our customers and our business.


Legal Compliance:

We may use your information to assist law enforcement and respond to subpoenas.


How We Protect the Information We Collect


Security Methods

We take the security of your information seriously and store all information you provide us on our secure servers. We use Transport Layer Security (TLS) to protect your personal and sensitive information. Additionally, any payment transactions are encrypted using Secure Sockets Layer (SSL) technology.


Email Security

Please note that email is not considered a secure method for transmitting credit card information. For your protection, we recommend that you do not include sensitive information in your emails to us.


Information About Children

We are committed to protecting children's privacy and comply fully with the Children's Online Privacy Protection Act (COPPA). We do not intentionally request or collect information from users under 16 years of age without parental consent. If we discover that a user under the age of 16 has submitted information to us without parental consent, we will promptly delete their information from our database.


Additional Security Measures

We require all customers to take measures to protect their online account information, including installing the latest security updates and anti-virus software on their computer, resetting their email account password frequently, using complex passwords or passphrases, avoiding using the same password on multiple websites, not sharing their password with others, and logging out of the website session when using a public computer or terminal. If you notice any unexpected activity on your account, please report it to us immediately, as well as your card issuing bank or credit card company.


Disclosure of Your Information


General Policy

At our company, we value and respect our customers' privacy. Therefore, we will never sell or rent personally identifiable customer information to third parties. However, there may be limited circumstances under which we may share information with third parties.


The Sanbuy Family

We share the information we collect with the Sanbuy family, which includes all our subsidiaries and affiliates. This sharing allows us to provide you with products and services that may be of interest to you.


Service Providers

We may share information with companies that provide us with support services, such as printers, email, mobile marketing, logistics, or data enhancement providers. These companies may need information about you to perform their functions, but they have no right to use the information we share with them for any other purpose.


Legal Requirements

We may disclose information you provide to us when we believe that disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements, to enforce or apply applicable terms and conditions and other agreements, or to protect the rights, property or safety of our company, our customers or others.


When You Request Information

If you provide personal information to purchase a product or service or to ask questions about our products or services, we will use that personal information to respond to your inquiries or process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.


Business Transfers

If some or all of our business assets are sold or transferred, we may transfer the corresponding information about our customers. We may also keep a copy of that customer information.


Your Rights


Protecting Your Personal Data

In order to protect the privacy and security of your personal data, we may ask you to provide data so that we can confirm your identity and the right to access such data, as well as search for and provide you with the personal data we maintain.


You have the following rights:


(1) to check whether we hold your personal data and access such data;


(2) to request that we correct any inaccurate data related to you as soon as reasonably practicable;


(3) to ascertain our policies and practices regarding personal data and the types of personal data we hold;


(4) to withdraw your consent to the use of your personal data for marketing purposes, and after you notify us of your withdrawal of consent, we will not use your personal data for marketing purposes.


If you do not want to receive our promotional emails, please contact our customer service for help. You can also unsubscribe from promotional emails via the opt-out link included in each email. Please allow up to 10 business days to stop receiving promotional emails.


Our Response to Your Request

We will respond to your request within a reasonable time frame, but it will not exceed 30 business days.


Privacy Policy Scope


Promotional E-mail

If you don't want to receive our promotional emails, you can turn to our customer service for help. Alternatively, you can unsubscribe from promotional emails via the opt-out link included in each email. Please note that it may take up to 10 business days to stop receiving promotional emails.


Important Notices and Transactional E-mail

Sometimes, we may send non-commercial emails containing important information about us or the website to your email address. After you submit an order, we will regularly send you email order confirmation, email order updates, and "leave a comment" email.


This Privacy Policy Applies to All Customer Information

This privacy policy applies to all current and previous customer information that we collect or that is provided to us.


Links to Other Websites

Sanbuy may provide links to other sites which our privacy policy does not apply to. If you visit one of these websites, you may need to check the privacy policy on that website.


Privacy Policy Revisions


Notice of Privacy Policy Changes

When we make changes to this privacy policy, we will post an updated notice on the website and update the effective date of the notice.


Acceptance of Privacy Policy Changes

Your continued use of this site after the changes have been posted means that you accept such changes.




Sanbuy Cookies

The help function of your browser should include instructions for setting your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer not to receive cookies at any time, you will not be able to receive some personalized services, and you may not be able to take full advantage of the site.


Essential Cookies

These cookies are necessary to provide you with our websites and services and to enable basic functions, such as providing a shopping cart or real-time chart. If you disable these cookies, we will not be able to meet your request.


Analytics and Customization Cookies

These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing. The information collected by these cookies allows us to optimize our websites and make it easier for you to use, and it will not identify you personally. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information we can provide you.


Performance and Functionality Cookies

These cookies collect information that we use in aggregated form to help us understand how our websites and services are used and the effectiveness of our marketing activities, and help us customize our websites. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information we can provide you.


Advertising Cookies

These cookies collect information about your browsing or shopping history and are used to make advertising information more relevant to you. We may share this information with third parties to help create and provide personalized advertisements tailored to you and your interests. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information we can provide you.


Social Networking Cookies

These cookies are used to enable you to share pages and content on our websites and services through third-party social networks and other websites. These cookies may also be used for advertising purposes.


Cookies Placed by Third Parties

When you purchase our products online, our e-commerce suppliers may utilize cookies and other technologies to collect information about your online activities. In addition, we may permit third-party cookies on our websites to track your online behavior across third-party websites or online services. This includes sending you targeted advertisements based on your activities, which may include displaying products and services that you have previously viewed on our websites or third-party websites.


Your browser or device may offer settings that enable you to choose whether or not to set browser cookies and delete them. However, if you continue to use our website without changing your browser settings, we will assume that you agree to our use of cookies and will continue to download cookies onto your device. If you choose to disable cookies by modifying your browser settings, please note that our website and its functions may not necessarily operate in the same manner or provide the same personalized experience.