We provide various shipping methods, including ocean shipping, air transport and standard parcel. 

The applicable shipping method depends on your region. 

Shipping time and shipping fee is affected by the shipping method you choose.

Please see the chart below for specific shipping methods, available regions and corresponding shipping time. 

Shipping Time may differ for Western America and Eastern America.

Please Note

A.  We are not able to deliver to Alaska, Hawaii and Puerto Rico, P.O.Boxes and APO/FPO/DPO destinations.

B.  Shipping time may be extended owing to custom clearance, extreme weather, or strike. In that case, we will notify you by email in advance.

C.  Shipping Time in the chart above only indicates the time it takes from shipping to delivery. Before your order is shipped, we need extra Processing Time to verify your contact information and your purchased item(s), sort and pack your package.

Shipping Cost

We provide Free Shipping for furniture categories to the regions on the above chart.

Processing Time

Order(s) showing “Processing” status means the transaction has been verified and we are ready to put the order into processing procedure.

A processing procedure before shipping involves double-checking delivery address, quality checking, package-sorting and packing. 

After that, your package will be handed to the shipping company based on you delivery region and the selected shipping method.
The whole process usually takes 7-10 business days.

An order will only be processed until it is paid and verified. That is to say, we need to confirm the transaction is operated by yourself to prevent the risk of identity theft. Additionally we need to make sure the contact information you submitted is accurate. 
A verification email will be sent afterwards.
In this process, you are free to update your order, including but not limited to:

A.  Switch to another size/ color/ design or another product;

B.  Make changes in your contact information;

C.  Amend the quantity of item(s) in your order;

D.  Remove item(s) from your order.

Your order needs to go through the following steps to arrive. 

Once we have dispatched your package, the order status will be updated as “Shipping” .

For item(s) in transit or in the middle or custom clearance, we can only provide you with the real-time information including flight or shipment status, custom clearance status.

However, we cannot provide tracking number until the local courier has collected the package after custom clearance.

If you need any shipment updates on your order, please contact us.

We are not liable to the delay caused by the following reason:

•  Failed delivery attempt owing to invalid address/ contact information;

•  You make changes after placing order (product switch/ personal information update). If so, processing time and shipping time should be counted from the day the order is re-confirmed and re-verified.

We sincerely hope every item is the perfect match for you.

Many quality steps are taken to ensure your products can be perfectly arriving in excellent condition. We’ll help solve your requirements and shop online worry-free.

Please inspect the purchase upon arrival and make sure whether the items are the ones you have specified. If it’s not the right fit, please use our return policy.

 

1. Standard Return Policy

 

Most items can be returned for a refund within 30 days of delivery.

 

Ship the product as soon as possible so it arrives at our facility within 45 days and we will start the return process within 30 days after receiving your item.

 

We inspect all returned items. The product must be in new, unused and undamaged condition, with all original product inserts and accessories.

 

In cases of the remorse returns: the item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc, shipping costs will be the responsibility of the buyer.

 

We can arrange the refund of the products and shipping charges if the return is the wrong or defective product.

 

2. Defective, Damaged, Mis-shipped, Lost Items:

 

Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:

 

If your products was damaged in shipping or if you wish to return it, please contact our customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.

 

If you are not completely satisfied, or manufacturing defect is discovered after the 30-day return period, for any other issues concerning Standard Deliveries, contact us within 30 days after delivery and we will offer you the professional after-sale service.

 

For high-value items, we may ask for return.

 

When processing your return, all of the accessories, like cables, chargers, batteries should be included in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.

 

Buyers should be responsible for all the return shipping fees.

 

After receiving your return, we can:

Sending you replacement parts or accessories

Replacing or exchanging the product

Issue a partial/ full refund

For lost items, we will arrange the replacement if it’s in stock. Or else we will refund you.

 

Please note:

Depending on the size of your order and our inventory, it is common for items to arrive separately and via different methods of delivery.

We may have placed the part(s) you are looking for in a unusual location as some products have special requirements for packaging and transportation, If not, please contact Customer Care to better serve you.

Requests for a refund or a replacement after 30 days from delivery are not acceptable. 

For further information, please contact our customer care.

Learn More